Question 1

I haven&#8217;t received my e-ticket. What should I do?

Accepted Answer

When you made your online purchase, you were given a link to print your ticket. If you skipped this step, you can find the link in your purchase confirmation email. If you have any difficulties, please do not hesitate to contact us, specifying your name as it appears on the ticket. Your ticket will then be sent to you again by email.

Question 2

Is it mandatory to print the ticket, or can I present it in digital format?

Accepted Answer

If you are unable to print your ticket, you can simply present it in digital format to the driver on the day of boarding.

Question 3

How can I contact Magical Shuttle?

Accepted Answer

For any enquiries, please use the contact form on our website. We will respond as soon as possible.

Question 4

Is my ticket valid for the entire Magical Shuttle service period, or do I need to choose a specific time?

Accepted Answer

The ticket is valid for one journey during the Magical Shuttle service hours. It is not necessary to choose a specific time when booking. Once used, the ticket cannot be reused. You can check our coach timetables here.

Question 5

My flight arrives/departs outside of the Magical Shuttle service hours. Do you have a solution?

Accepted Answer

My flight arrives/departs outside of the Magical Shuttle service hours. Do you have a solution? No worries! Outside of the Magical Shuttle service hours, we offer a private transport service. Enjoy a comfortable, direct journey with our Magical Shuttle Private service, in both directions: From Orly or Roissy-Charles de Gaulle (CDG) airports to Disneyland® Paris From Disneyland® Paris to Orly or Roissy-CDG airports Travel with peace of mind, at a time that suits you.

Question 6

Where is the Magical Shuttle pick-up point at the airport?

Accepted Answer

Where is the Magical Shuttle pick-up point at the airport?

At both Paris-Charles de Gaulle and Paris-Orly airports, the Magical Shuttle pick-up point depends on your arrival terminal. Follow the directions below to reach the Magical Shuttle stop corresponding to your terminal.

At Paris-Charles de Gaulle Airport

Terminal 1 Look for the “Tourism Information / Visit Paris Region” counter on your left. Then take lift C, located next to exit 6a, and go down to level 3 “Departures / Départs”. Exit through door 10d «Bus» and go to the Magical Shuttle stop at platform F. The walk takes approximately 3 minutes.
Terminal 2A, 2B, 2C or 2D From Terminals 2A, 2B, 2C or 2D, follow the signs to Terminal 2E or Terminal 2F, arrivals level, then take the corridor at door 8 to reach the shuttle departure area.
Terminal 2G Take the shuttle bus to Terminal 2F. Get off at the arrivals level, then follow the corridor at door 8 to reach the shuttle departure area.
Terminal 3 From Terminal 3, follow the signs to Terminal 2 via the CDGVAL. Then go to Terminal 2F, arrivals level, and take the corridor at door 8 to access the shuttle departure area.

At Paris-Orly Airport

At Paris-Orly, the Magical Shuttle stops are located at the following points:

Orly 1 and Orly 2 Exit door 15a, platform D6
Orly 3 Exit door 22a, platform D6
Orly 4 Exit door 48a, platform 3

The precise instructions for your arrival terminal are also indicated on your ticket.

Question 7

Is my seat on board guaranteed if I book my ticket online?

Accepted Answer

Yes. Your booking guarantees you a seat on board. Magical Shuttle adapts its service to demand in order to accommodate passengers who have booked their journey, including during busy periods. If a coach is full, an additional vehicle is quickly put into service to accommodate passengers with a booking and keep their waiting time to a minimum.

Question 8

How much luggage is allowed on board?

Accepted Answer

Each passenger may check in one large piece of luggage and bring one small piece of luggage into the coach. Pushchairs must be folded and placed in the luggage compartment.

Question 9

Can I buy tickets at the airport?

Accepted Answer

If you are unable to purchase your ticket on our website (recommended), you can buy it at the airport: at the Magical Shuttle counter at Charles de Gaulle Airport (CDG), at the VISIT PARIS REGION counter, or directly from the driver on board.

Question 10

Is my hotel served by Magical Shuttle?

Accepted Answer

Is my hotel served by Magical Shuttle?

Magical Shuttle provides direct service to all Disneyland® Paris hotels. Some Partner Hotels are served directly from Charles de Gaulle Airport and with connections via the Marne la Valée Chessy or Serris Val d’Europe bus stations.

Please take note of the instructions when making your reservation and on your ticket.

For all other hotels or destinations, Magical Shuttle serves the Marne la Valée Chessy or Serris Val d’Europe bus station, where numerous bus lines are available. Please consult our timetables to plan your trip.

Question 11

Are the vehicles equipped with Wi-Fi?

Accepted Answer

Yes, all Magical Shuttle vehicles are equipped with free on-board Wi-Fi and a multimedia system, allowing you to stay connected and enjoy your journey to the fullest.

Question 12

Are the vehicles wheelchair accessible?

Accepted Answer

Our shuttles are not equipped to accommodate wheelchairs users.
However, we can offer you a suitable transport solution in a specialised vehicle, available upon prior reservation with our sales department. Request a quote.

Question 13

How do I change or cancel my ticket?

Accepted Answer

To change or cancel your booking, please send your request via our contact form at least 48 hours before your trip. Cancellation fees may apply.

Question 14

If I have purchased tickets for a group, do we all have to check in together?

Accepted Answer

Yes, if the ticket was purchased for a group, all passengers must check in together. If you wish to travel separately, please purchase your tickets individually.

Question 15

Do you provide child seats?

Accepted Answer

The use of a car seat or booster seat is not mandatory for children travelling on public transport. Our coaches are equipped with seat belts, but you are welcome to bring your own seat if you wish. When using the private transport service, you can reserve a child seat free of charge when making your booking.

Question 16

Do Magical Shuttle buses operate every day?

Accepted Answer

Yes, Magical Shuttle buses run every day of the year, without interruption. Please check our timetables before booking.

Question 17

Is Magic Shuttle the same as Magical Shuttle?

Accepted Answer

Yes. Some travellers search for “Magic Shuttle”, but the official name of the service is Magical Shuttle. Magical Shuttle offers coach shuttle services from Paris Charles de Gaulle and Orly to Disneyland® Paris, as well as private transfers. Check our timetables and prices or book your transfer online.

FAQ

Frequently Asked Questions

At Paris-Charles de Gaulle Airport

At Paris-Orly Airport

New timetables from 12 October