Terms and Conditions of use and sale

1. Access to the Website

Use of the Website and all or part of its content, information and services (hereinafter collectively the “Services”) is subject to your full, complete and irrevocable acceptance of these Terms, as well as your acceptance of our
Specific Conditions relating to the protection of personal data.

If you do not agree to these Terms, you must not access or use the Services. Any use of the Services constitutes acceptance of these Terms.

We may modify the content and information contained on this Website as well as these Terms, particularly to comply with new legislation or to adapt to improvements to our Services. The amended Terms take effect from the date of their publication on this Website.

Unless otherwise required by law, continued use of the Services implies your acceptance of the new Terms. We recommend consulting them periodically, especially when providing personal information.

Access to certain Services may require the use of personal access codes. You are responsible for maintaining the confidentiality of these codes and must inform us of any fraudulent use. We reserve the right to suspend access in the event of non-compliance.

We grant you a temporary, non-transferable and personal right to reproduce and display the Website and its content solely for the purposes of using the Website and its Services.

2. Services

To use the Services, you may be required to fill in mandatory fields accurately. We reserve the right to delete any record containing incomplete or incorrect information.

By using the Services, you guarantee that you will not upload, provide or publish any offensive, illegal or harmful content. You are solely responsible for the information and content you share and guarantee their accuracy and currency.

You acknowledge having the necessary equipment and connection to access the Internet or mobile networks. You are responsible for maintaining your software and bearing all related connection costs.

The Website allows you to:

• Access information on available Magical Shuttle routes (timetables, itineraries, stops served);
• Contact us with questions, make a complaint, or retrieve a lost item;
• Pay for journeys online or contest a payment;
• Purchase transport tickets online;
• Request specific transport services (PRM, others);
• Apply for job offers or submit spontaneous applications.

You warrant that you are of legal age, or if a minor, have the authorisation of a legal representative. We may implement procedures to verify these conditions.

Tickets purchased online, onboard Magical Shuttle coaches or at the Charles de Gaulle Airport desk are subject to the
General Terms and Conditions of Sale.

3. Availability of Services

We make every effort to secure access to and use of the Website. The information published is provided for guidance only.

We strive to keep the Website accessible 24/7. However, access may be interrupted for maintenance or in the event of force majeure (e.g. network failures, hacking). Timetable data may rely on third-party sources and may be subject to change.

4. Protected Rights

The Website content is protected by intellectual property and competition law. It includes the structure, design, texts, photos, trademarks, data, software, and audiovisual elements.

All content is owned by us, subsidiaries of the Transdev Group, our providers or partners. Reproduction or distribution without prior written authorisation is prohibited. The source must always be cited.

5. Liability

The Website and its content are provided “as is”. We make no warranties and shall not be liable for direct or indirect damages arising from use of the Website.

You are responsible for your connection equipment and data protection. The Internet is not error-free; we cannot be held liable for interruptions or malfunctions.

It is strictly prohibited to use this Website for unlawful or illegitimate purposes, or to attempt unauthorised access.

6. Online Purchases

Certain Services allow online purchases. Before placing an order, you must read and accept these Terms and the applicable sales conditions.

7. Hyperlinks and Third-Party Websites

Links may redirect you to third-party sites provided for convenience. We are not responsible for their content or services. Creating a link to this Website without prior written authorisation is strictly prohibited.

8. Personal Data

When using the Website or Services, we may collect personal data. You have the right to access, rectify, limit, delete or transfer your data by contacting:

You may also contact the Transdev Group Data Protection Officer at
dataprivacy@transdev.com.

9. Cookies

Cookies are small files placed on your device during browsing. Some cookies are necessary; others require your consent. For details, see our
Specific Conditions for cookie management.

10. Proof, Retention and Archiving

Electronic records securely stored in our systems constitute proof of communications, registrations and orders. In case of conflict, our records shall prevail.

11. Mediation

If you are a consumer, you may contact our customer service using the
Contact form or by email at
contact@magicalshuttle.fr.

If unsatisfied, you may refer the matter to the approved mediator:
MTV Médiation Tourisme Voyage –
www.mtv.travel
MTV Médiation Tourisme Voyage – BP 80 303 – 75823 Paris Cedex 17.

12. Applicable Law and Jurisdiction

These Terms are governed by French law. The courts within the jurisdiction of Nanterre shall have exclusive competence in the event of dispute.

General Terms and Conditions of Sale

Article 1 – Definitions

• Client: the person purchasing a transport ticket (“Ticket”) corresponding to one of the services offered by the Carrier and the individuals using that Ticket.
• Parties: the Carrier and the Client.
• Carrier: Val D’Europe Airports (MAGICAL SHUTTLE), SAS with share capital of €72,000, registered under No. 384 920 518 at Meaux Trade Court, headquartered at 3 Avenue Joseph Paxton – 77164 Ferrières-en-Brie.

Article 2 – Purpose

These General Terms and Conditions of Sale (“GTC”) define the conditions and methods of selling Tickets to Clients and the terms of passenger transport services provided by the Carrier.

Article 3 – Services

Services are listed at the Carrier’s points of sale (website, kiosks, onboard counters). Private Services may include night transport, private hire or PRM transport. The Carrier may amend available Services at any time.

Article 4 – Sales Channels

• Website or mobile site;
• Sales kiosks or ticket machines;
• Sales counters or onboard purchase;

Article 5 – Website Use

Technical requirements: Clients must have an Internet connection and a compatible browser. Incomplete orders will not be processed.

Maintenance: Online ordering may be temporarily suspended. The Carrier is not liable for anomalies during ordering unless directly attributable to it; liability is limited to the value of the unfulfilled order.

Article 6 – Purchase Completion

A purchase becomes final after full payment and written confirmation or ticket issuance. Purchases are irrevocable except in case of fault by the Carrier. The statutory right of withdrawal does not apply to transport services provided on a specific date.

Article 7 – Price and Payment

Prices are shown in euros, inclusive of taxes, payable immediately (cash, cheque with ID, or bank card). Refunds are subject to a 10% handling fee (minimum €15), except when due to the Carrier’s fault.

Article 8 – Ticket Availability and Printing

Tickets purchased online are available in PDF format for printing or presentation on a mobile device. Tickets must be legible; damaged or illegible copies are invalid.

Article 9 – Ticket Use

Tickets must be shown to the driver upon boarding. Each Ticket is valid only for the specified date and route. Modifications can be made via the Client’s account up to the day before departure. Only the last printed version is valid.

Article 10 – Crew

Drivers represent the Carrier and must maintain professional conduct. Clients must follow driver instructions, especially regarding safety.

Article 11 – Luggage

Each passenger may carry one suitcase and one small bag. The Carrier’s liability for luggage is limited to €762 per passenger and €6,098 per coach/incident. Hand luggage remains under the passenger’s responsibility.

Article 12 – Liability

The Carrier’s vehicles are insured for unlimited civil liability regarding passenger safety. The Carrier is not liable for damages caused by the passenger’s own fault or events of force majeure (e.g. adverse weather, strikes, security perimeters, or governmental requisition).

Article 13 – Operating Conditions

In case of cancellation or modification of a Service, the Carrier will inform the Client promptly. Timetables are indicative; Clients must plan for possible delays. Services may be cancelled for safety reasons without compensation other than reimbursement of unused tickets.

Article 14 – Regulations

Passenger transport complies with applicable laws. The Carrier may refuse boarding to persons whose behaviour endangers safety or comfort. Clients must respect onboard regulations.

Article 15 – Personal Data

Personal data provided by the Client is used exclusively by the Carrier for service processing and ticket issuance. The Carrier undertakes to protect such data and will not disclose it to third parties except when required by law.

Article 16 – Evidence Agreement

Data from the Carrier’s systems or partners constitutes valid proof under Article 1316-1 of the Civil Code and is binding between the Parties.

Article 17 – Revision

The Carrier may amend these GTC at any time without notice. Changes apply only to future transactions.

Article 18 – Acceptance

Purchasing any Service implies prior knowledge and acceptance of these GTC. Acceptance is confirmed by clicking “I accept the General Terms and Conditions of Sale” online, by selecting “YES” at kiosks, or by boarding the vehicle.

Article 19 – Disputes

These General Terms and Conditions of Sale are governed by French law. Any dispute shall be submitted to the competent French courts.

Updated version: 29 October 2025